Jason
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Activity overview
Latest activity by Jason-
Jason created an article,
IT Issue Overview
Here is an example.....
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Jason created an article,
How do I reset my password?
You can reset your password on the Sign in page. Click the Forgot password?. Enter an email address or phone number you have on your account. We’llsend a PIN number to your emai...
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Jason created an article,
Stolen Phone Replacement
Where the customer was close to having the device paid off, check OV to see if there are any available offers to help pay off the remaining balance if they upgrade, be careful because the call coul...
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Jason created an article,
Customer is looking to lower Bill, can you help?
If the customer is looking to lower their monthly rate then for Wireless & Ignite you should utilize Oneview after you have collected the customer’s needs. All eligible and available offers will be...
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Jason created an article,
New Hire Checklist
Ensure that the offer letter is signed Create a ticket for New Hire here (Make sure you are signed in) Once the approval is done, ensure that appropriate access is provisioned via Okta For spec...
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Jason created an article,
Charge Disputes - Already Explained
Unless there is a documented promise or error on our end which caused the charge then no we cannot adjust it. Try to re-explain to the customer how and why the charge is there.
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Jason created an article,
Roam like home & ID Charges Dispute
The roam like home charges are valid, she used the phone while outside of Canada hence the charges. These details are available on Rogers.com and we could have assisted in explaining if she would h...
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Jason created an article,
Software Installation
This relates to installing specific software on computers by IT. First Support Contact: the Help Desk Supported: We support installing licensed software on company owned computers. Best Effort: ...
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Jason created an article,
Hardware Installation/Maintenance
First Support Contact: the Help Desk Supported: Hardware installation and maintenance of company-owned and User Services approved computers, peripherals, display devices, printers, and scanners. T...
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Jason created an article,
My laptop needs to be replaced, what do I do?
Summary What to do when a laptop has been damaged or needs repair. To contact IT when your computer has accidental damage from a drop, spill, or other inadvertent damage, submit a ticket here. Se...