Jason
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Articles
Recent activity by Jason-
Requesting a new PC
Purpose Follow the steps below to acquire a PC if you are in one of the following departments that have been approved by Finance and IT. Steps: 1) Open a ticket, including the following: CC your...
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Requesting a new Mac
Please submit a request to our support team to request a new Mac. Please note that you will require approval from your manager and approvals from IT and finance before it can be procured. Please no...
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What To Do if Your Computer is Lost or Stolen
Summary If your laptop computer or mobile phone (even personal laptop / mobile phone) is lost or stolen please contact IT immediately. We'll send a remote wipe command for the data on your laptop ...
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How to Backup Your Computer
Summary How to back up your most important data by using Chrome Accounts and Google Backup & Sync or Google Drive File Stream. Your computer should be backed up BEFORE an issue occurs. The steps ...
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Equipment Policy - Standards & Renewal / Refresh
Summary The ZenIT Laptop Computer and Hardware Policy, including new laptop requests and Refresh / replacement computer guidelines for 2-year and 3-year renewal cycles. Computer hardware standards ...
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Steps to diagnose a headset
To diagnose a headset, please try the following before escalation: If they cannot HEAR anyone: Check the VOLUME control on the headset and settings on the computer. Check that headset is prop...
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Changes to mobile passcodes for biometric login
Karla Poplawski November 7, 2020 For the past several years, we’ve provided a simple and convenient way for our customers to protect sensitive information on their users’ devices with our...
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How to process a replacement device
These are the internal instructions to IT team members on how to process a replacement device You can use bulleted lists to highlight content: Highlight #1 Highlight #2 Highlight #3 Text can...
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Provisioning a new laptop process
When an employee request a new laptop or needs a repair, please verify the following things: 1. Laptop type 2. Laptop year 3. Operating system 4. Issue 5. Laptop ID 6. Document troubleshooting step...
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Requesting Software
If additional software is required please follow the usual channels to request software via Service Desk Portal. Once you receive notification that the software has been approved and remotely deplo...